A lasting tribute. Made with care.
Backed by our workmanship.
A memorial is a deeply personal expression of love and remembrance. Our promise is to treat your family with respect, take care with every detail and stand behind the work we provide.
Care from the first conversation
We will listen to your wishes, explain your options and help you create a tribute that reflects your loved one. We will provide clear information about the agreed work, price and expected timing.
Your approval before engraving
You will have the opportunity to review and approve the final design and inscription before stencil creation and permanent work on that design begins. We will work with you to check the details that matter.
Workmanship we stand behind
We promise to supply the memorial described in your accepted order and carry out our work with care and skill. If we make an error in reproducing your approved design or inscription, we will put it right at our cost.
Please check every detail of the final sign-off form before approving it, especially names, dates and the spelling of all text. If changes have been made, carefully recheck the entire revised form before giving approval.
You are responsible for confirming that the details on the final sign-off form are correct. If we reproduce that approved form accurately, an incorrect name, date, spelling or other detail approved by you is not an error in our workmanship. Corrections you request in those circumstances may incur additional charges, which we will discuss with you before proceeding. This does not limit any rights you have under New Zealand consumer law.
Our memorial guarantee
For 10 years from installation, we guarantee new granite memorials supplied and installed under your Art in Stone order against structural material defects and defects in our installation workmanship.
This includes the workmanship of foundations and fixing systems we supply as part of that installation. It also includes installation undertaken by a contractor we engage under your order.
For supply-only granite memorials, structural material cover starts on delivery or collection. It does not cover damage caused by an installer you independently appoint.
For a covered fault, we will repair the affected work at no charge. If a suitable repair cannot be achieved, we will arrange an appropriate replacement at no charge. This includes the necessary removal, transport and reinstallation involved in our remedy. We will discuss any unavoidable differences in replacement stone or design with you.
This express promise does not restrict a refund, compensation or another remedy you are entitled to under New Zealand law.
Lettering, portraits and other items
White and silver lettering: 5 years. Gold lettering: 7 years. These periods start from installation, or delivery or collection for supply-only memorials. If covered lettering deteriorates within its guarantee period, we will renew the affected lettering at no charge, subject to the exclusions below.
Other coloured lettering has no additional express guarantee against fading. This does not affect your statutory rights. Lettering longevity depends on exposure, including coastal conditions, sunlight, shade and water pooling on horizontal inscriptions.
Permanite ceramic plaques — lifetime warranty
Permanite provides a lifetime warranty on its ceramic plaques. It warrants that the printed image will retain its colour for the life of the plaque, the product will not decompose, and the surface will not flake or delaminate.
This warranty does not cover:
- Impact damage or vandalism.
- Any drilling or penetration after manufacture.
- Damage caused by abrasive or unsuitable cleaners.
- Environmental extremes beyond normal weathering, such as chemical exposure.
- Damage caused by third-party handling, contractors or cemetery staff.
This manufacturer's warranty is additional to your rights under New Zealand consumer law.
What falls outside this express guarantee
It does not cover damage caused by vandalism, impact, theft, earthquakes or other external events; damage caused by inappropriate cleaning; or faults caused by independent third-party alterations or installation.
Routine cleaning and moss or lichen removal are maintenance matters. Normal weathering of decorative finishes outside the lettering cover above is also a maintenance matter. Natural colour and grain variation is not itself a defect.
Ground movement or failure of an existing foundation outside our supplied work is not covered where it causes the problem independently of any defect in our work. We will still assess whether our materials, site assessment or installation contributed.
These exclusions apply only to this additional express guarantee. They do not remove statutory rights or excuse defective materials or workmanship.
A straightforward way to ask for help
Contact info@artinstone.co.nz or 09 437 4012 with the name of the deceased, cemetery or location, approximate completion date and a description of the concern. Send photographs if you can.
We will help locate your order record, assess the issue and arrange an inspection where needed. We will explain the proposed solution and timing. Please contact us before arranging non-urgent repairs, so we have an opportunity to investigate. This does not restrict your legal rights to arrange a remedy where those rights apply.
[Proposed policy for approval: an authorised family representative may raise a claim if the original purchaser can no longer do so. No additional transfer fee applies.]
Part of The Headstone Shop cooperative
Art in Stone is a member of The Headstone Shop cooperative. Alongside our own commitment to your family, we are proud to be part of this wider community of memorial businesses.
Your order and the Art in Stone Promise are with Art in Stone. Please contact us directly for support with the work we supply.
Respect for your family's privacy
Installation photographs document completion and the memorial's condition. Portfolio, showroom and promotional use is governed by your separate photography consent. We respect the permissions and restrictions you choose.
Your consumer rights remain
The Art in Stone Promise is additional to your rights under New Zealand consumer law. Those rights may continue after an express guarantee expires.