Terms & Conditions

All quotations are based on the information available to us at the time the quotation is prepared. Quotes are valid for 60 days, or while the quoted stone remains in stock, whichever occurs first. A quotation will include the items specifically described in the quotation. Additional work, materials, freight, cemetery charges, council fees or other services not included in the quotation may incur additional costs. A quotation becomes an accepted order once the required deposit has been received.

A 50% deposit is required to secure your order and reserve the selected stone and production time. Deposits for custom-made or engraved memorials are non-refundable, subject to any rights the customer may have under applicable New Zealand law. Where a customer cancels an order before masonry or other production work has commenced, a cancellation fee may apply depending on the work already undertaken, materials ordered or other costs incurred. The remaining balance must be paid in full 1 month before the memorial is collected or installed. All memorials remain the property of Art in Stone Ltd until payment has been made in full. Art in Stone Ltd reserves the right not to release, deliver or install a memorial until the account has been paid in full. Nothing in these terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded.

We take great care with every inscription and design. Before stencil creation, engraving or production, the client must carefully check and confirm all relevant details, including:

• Names
• Spelling
• Dates
• Wording
• Family names
• Symbols
• Artwork
• Layout
• Positioning
• Any other details included in the approved design
The client is responsible for confirming that all spelling and dates are correct before stencil creation. Once approval has been given and stencil creation or production has commenced, corrections or alterations requested by the client may incur additional charges. If an error is made by Art in Stone despite the client having correctly supplied and approved the information, the matter will be covered by our Art In Stone Promise.

We take pride in producing carefully crafted engraving and artwork. The appearance of hand-finished or sandblasted work may vary slightly from digital representations, photographs or drawings. Artwork supplied by the customer must be of sufficient quality and suitable for the intended engraving or reproduction process. Where necessary, we may recommend alterations to achieve the best possible result. Where Art In Stone creates original artwork or adapts artwork for a memorial, the finished result may contain minor variations from the original reference image due to the nature of stone engraving and reproduction. Colour appearance and selection Colours shown in designs, photographs, on-screen proofs and printed copies are a guide only. The same colour can appear different on different screens because of display settings, and printed colours can vary between printers, inks and paper. The finished colour may therefore differ from the colour shown on your screen or printout. If a specific colour is important to you, we encourage you to view the Resene MultiColour range in person at your nearest Resene ColorShop before approving your design. Please provide the selected colour name and code so that we can confirm its availability and suitability for the memorial finish and record the agreed colour in writing.

Stone is a natural material and every piece is unique. Variations in colour, grain, veining, texture, mineral deposits and other natural characteristics are not considered defects. These natural features are part of what makes each memorial individual. Where a particular stone is selected from photographs, samples or previous examples, the finished stone may naturally differ from the sample shown. Over time, natural stone may also experience changes due to weather, environmental conditions and normal ageing.

Some of the stone and other products we supply may be imported. All delivery timeframes provided for imported goods are estimates only and are not guaranteed. Art in Stone Ltd shall not be liable for delays in delivery arising from shipping disruptions, customs processing, port delays, supplier delays or any other circumstances beyond our reasonable control. By purchasing imported goods, the customer acknowledges and accepts the possibility of delays arising from circumstances outside our reasonable control. Where we become aware of a significant delay affecting an order, we will communicate this to the customer as reasonably practicable.

We understand that circumstances and family decisions can change. Where possible, we are happy to accommodate changes before production begins. Changes requested after approval may affect:

The final price

Production time

Materials

Installation arrangements

Cemetery approval requirements

We will advise you of any additional costs or changes to the timeframe before proceeding wherever reasonably possible. Once a memorial has entered production, some changes may no longer be possible without additional costs.

Memorials are custom-made and require planning, production and, where applicable, cemetery approval. Memorials must be completed within 18 months of the order date and must be collected or installed within 4 weeks of the agreed completion or installation date. Where a memorial remains in our care beyond the agreed collection or installation period, storage fees may apply. If circumstances arise that may prevent the memorial from being completed, collected or installed within the required timeframe, please contact us as soon as possible so that we can discuss the situation. Where delays are caused by circumstances outside the customer's control, we will consider the circumstances reasonably.

Memorial installation is subject to the requirements of the relevant cemetery, council, private cemetery or other landowner. Different cemeteries may have specific requirements relating to:

Memorial dimensions

Materials

Foundations

Fixings

Safety requirements

Cemetery approval

Permits

Placement

Installation methods

Protocols

Where applicable, we will work within the requirements of the relevant authority. Installation dates may be affected by weather, cemetery access, ground conditions, council requirements, availability of permits or other circumstances outside our reasonable control.

The customer is responsible for providing accurate information about the burial plot, ashes plot, cemetery location and any relevant cemetery requirements that have been communicated to them. Where Art in Stone is engaged to arrange approvals or permits on the customer's behalf, we will take reasonable care in doing so. However, final approval remains subject to the requirements and decisions of the relevant cemetery or authority. If a cemetery or council requires changes to an approved design, dimensions or installation method, additional work or costs may apply.

Ground conditions can vary considerably between cemetery sites. Factors such as soil movement, subsidence, drainage, tree roots, flooding, erosion or other ground conditions may affect a memorial after installation. Our responsibility is for the workmanship and installation that we provide. We cannot guarantee against movement or damage caused by ground conditions, natural events, vandalism, accidental impact or other circumstances outside our control. Where we identify a site condition that may affect the installation, we will discuss it with you where reasonably practicable.

A memorial is designed to be a lasting tribute, but like any outdoor structure it is exposed to weather and environmental conditions. Normal ageing may include:

Changes in surface appearance

Weathering

Moss or lichen

Dust and environmental deposits

Natural changes in stone colour or texture

Gradual fading or deterioration of applied finishes

These are not necessarily signs of defective workmanship. We recommend using appropriate cleaning methods and avoiding abrasive, acidic or corrosive products.

Our Promise covers issues that are reasonably attributable to our workmanship or an error on our part. It does not cover damage caused by circumstances outside our reasonable control, including:

Accidental impact

Vandalism

Theft

Natural disasters

Earthquakes

Flooding

Severe weather

Ground movement or subsidence

Damage caused by third parties

Unauthorised alterations or repairs

Incorrect cleaning or maintenance

Normal weathering and ageing

Damage caused by cemetery works or other contractors

Where possible, we will still be happy to discuss repair or restoration options with you.

Our Promise applies to work carried out by Art in Stone Ltd or by contractors engaged by us as part of your order. Work, alterations, repairs or modifications carried out by another person or business without our approval may affect our ability to guarantee the original workmanship. If another contractor is engaged to alter or repair a memorial, we recommend discussing this with us first.

We will provide an estimated timeframe for your memorial wherever reasonably possible. Memorial work may depend on factors such as:

Stone availability

Imported stone delivery

Artwork approval

Production schedules

Cemetery approvals

Council permits

Weather

Installation access

Supplier availability

Unless a specific timeframe has been agreed, completion dates are estimates only. If circumstances outside our reasonable control cause a delay, we will keep you informed as reasonably practicable.

If you wish to cancel an order, please contact us as soon as possible. Because memorials are often individually selected, ordered and prepared for a specific customer, deposits for custom or engraved memorials are non-refundable, subject to any rights the customer may have under applicable New Zealand law. Where a cancellation occurs before masonry or production work has commenced, a cancellation fee may apply to cover reasonable costs already incurred, including administration, artwork, stone ordering, supplier charges or other work undertaken. Where production or masonry work has commenced, additional costs may apply depending on the stage of the order. Nothing in these terms limits any cancellation or other rights you may have under New Zealand law.

We genuinely want you to be happy with the memorial we create for you. If you have a concern, please contact us directly in the first instance so that we have an opportunity to understand the issue and put it right where appropriate. Please provide photographs and as much information as possible, including the location of the memorial and the nature of the concern. We will assess the matter fairly and discuss the available options with you.

Art in Stone Ltd operates in accordance with applicable New Zealand laws. Nothing in these Terms & Conditions is intended to exclude, restrict or replace any rights or remedies that cannot legally be excluded, including rights under the Consumer Guarantees Act 1993 and other applicable New Zealand legislation. Where the Consumer Guarantees Act applies, it provides guarantees relating to services including reasonable care and skill, fitness for a particular purpose and reasonable completion times where no timeframe has been agreed.

We may update these Terms & Conditions from time to time. The version applying to your order will generally be the version provided to you or published at the time your order is accepted, unless otherwise required by law.